Privacy Policy

How we handle your data at Localingos.

What We Collect

  • Account information (email, name) provided at signup via Google OAuth or email
  • Content you submit for localization (source strings, translations)
  • Usage data (word counts, API calls, feature usage)
  • Payment information processed securely through Stripe. We never store card details

How We Use It

  • To provide and improve the Localingos localization platform
  • To process translations using AI (Amazon Bedrock)
  • To manage your subscription and billing
  • To send transactional emails (trial notifications, billing receipts)

How We Protect It

  • All data is encrypted in transit (TLS) and at rest (AES-256)
  • Infrastructure hosted on AWS with SOC 2 compliant services
  • Access controls enforced via AWS Cognito authentication
  • API keys are hashed and never stored in plaintext

Third Parties

  • Amazon Bedrock: AI translation processing. Your content is sent for translation and not used to train models.
  • Stripe: Payment processing. Subject to Stripe's Privacy Policy.
  • AWS: Infrastructure hosting (DynamoDB, Lambda, CloudFront, SES, Cognito).

The Shopify App

If you install Localingos from the Shopify App Store, the app reads only the storefront content you select for translation and writes translations back to your shop. What it accesses is listed below.

  • Translatable storefront content you have selected — product, collection and page text, theme strings, and the languages your shop has enabled.
  • Your shop domain, its numeric Shopify identifier, and an offline access token, encrypted at rest and used only to read and write the content above.
  • No customer data. Localingos does not request, receive or store any information about your customers — no names, addresses, orders or payment details. The two customer-data webhooks Shopify requires are implemented and have nothing to return or delete.
  • When you uninstall the app, your access token is discarded immediately. Shopify then asks us to erase your shop's data, and we delete your translations, your content records and your shop record. Billing records are kept, because we are required to retain them for accounting — they contain no storefront content.

Your Rights

You can request export or deletion of your data at any time by contacting us. When you delete your account, all associated content and translations are permanently removed.

Contact

Questions about privacy? Email us at legal@localingos.com.

Last updated: September 2026